Returns & Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal-use goods (such as ear tips). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Due to hygiene concerns and to ensure the safety of all our customers, we are unable to accept returns or exchanges of any ear tips once they have been used. We encourage customers to carefully review their size requirements before making a purchase. Thank you for understanding and helping us maintain the highest standards of hygiene and customer safety.

Restocking Fees
-If the buyer returns an item in the original condition more than 14 days past the return window. The 14 days allow for return transportation from the buyer to the seller. (Up to 20% of item's price)
-The buyer changes their mind about a purchase and returns within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. (Up to 50% of item's price)

Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@getspiegel.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@getspiegel.com

and send your item to: PO Box 3865, Glendale, CA 91221-0865

Shipping
To return your product, you should mail your product to: PO Box 3865, Glendale, CA 91221-0865
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.